Reggie asked:
We experienced errors with the disc reader, contacted the warranty company, shipped it back(the body was not damaged–just the disc reader was defective). It took them over two weeks to finally call and say ‘ it was tampered with” then said”the body was damaged”–the only problem the WII had was the disc reader. We have been going around in circles with Target guest services on this. Today they called and said they would not honor the warranty. We are trusting folks and didn’t think we needed to photograph the unit–we should have. I will be pursuing this with Michigan’s Consumer Protection Department as well as with Target President Gregg Steinhafel I just need to know has anyone else had warranty problems with either Target or their electronics warranty company? Need some help or advice.
Jennifer
We experienced errors with the disc reader, contacted the warranty company, shipped it back(the body was not damaged–just the disc reader was defective). It took them over two weeks to finally call and say ‘ it was tampered with” then said”the body was damaged”–the only problem the WII had was the disc reader. We have been going around in circles with Target guest services on this. Today they called and said they would not honor the warranty. We are trusting folks and didn’t think we needed to photograph the unit–we should have. I will be pursuing this with Michigan’s Consumer Protection Department as well as with Target President Gregg Steinhafel I just need to know has anyone else had warranty problems with either Target or their electronics warranty company? Need some help or advice.
Jennifer
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Posted under Consumer Protection
This post was written by admin on April 2, 2009
Beverly
Your sunk.
Kenneth
No offense, but it was a pretty bad idea to send it to Target. You should have sent it to Nintendo. Target didn’t make the console, so how are they going to know how to fix it? If a company offers a warranty on a product they didn’t make, it’s a bit of a scam.
Get your Wii back and call Nintendo’s customer service helpline. Explain the issues that you experienced with Target, and explain the problem with the console. If you’re still under your one-year manufacturer warranty from Nintendo, they’ll fix it for free.
The Nintendo customer service helpline is printed on the back of every Nintendo game manual.
Joyce
the best thing would be to contact Nintendo and explain what happened. They will know if the warranty company is legit.
The warranty company only gives a warranty, most of the time they do not have the knowledge to “repair” or “diagnose” what is wrong.
Contact Nintendo and find out if the warranty company is legit. Also you should have sent the Wii to Nintendo not the warranty company
I do hope that you get your wii back and fixed.